Privacy Policy

1. Introduction

Halton Hills Roofing Contractors ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at roofershaltonhillsontario.site or engage with our roofing services in Halton Hills, Georgetown, Acton, and surrounding areas of Ontario.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. By using our website or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information when you interact with our website or request our roofing services:

• Contact Information: Your full name, phone number, email address, and property address when you submit a quote request form or contact us directly.
• Project Information: Details about your roofing project, including the type of service needed, property details, and any descriptions or concerns you provide.
• Technical Information: Your IP address, browser type, operating system, referring URLs, and browsing behaviour on our website, collected automatically through standard web technologies.
• Communication Records: Records of correspondence between you and our team, including emails, phone call notes, and form submissions.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your quote requests and provide roofing estimates for properties in Halton Hills and surrounding areas.
• To communicate with you about your roofing project, including scheduling, updates, and follow-up.
• To improve our website, services, and customer experience.
• To send you relevant information about our roofing services, promotions, or seasonal maintenance tips, only where you have provided consent or where permitted by law.
• To comply with legal obligations and protect our legitimate business interests.
• To maintain internal business records and analytics.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. These may include:

• Essential Cookies: Required for basic website functionality, such as page navigation and form submission.
• Analytics Cookies: Used to understand how visitors interact with our website, including pages visited, time spent on site, and traffic sources. This data helps us improve our content and user experience.
• Third-Party Cookies: Our website may include content or services from third parties (such as Google Maps or analytics providers) that may set their own cookies.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect your ability to use some features of our website.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business. These may include:

• Form Processing Services: We use secure third-party services to process quote request submissions and store form data.
• Analytics Providers: We use web analytics tools to track website performance and visitor behaviour in aggregate.
• Mapping Services: Google Maps is embedded on our website to display our service area in Halton Hills and surrounding regions.

We require all third-party service providers to handle your personal information in accordance with applicable Canadian privacy laws. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols for form submissions.
• Restricted access to personal information on a need-to-know basis within our organization.
• Regular review of our data collection, storage, and processing practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Quote request data and project records are retained for a reasonable period to support warranty obligations, follow-up communications, and business records. You may request deletion of your personal information at any time, subject to legal and contractual obligations.

8. Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

• Right of Access: You may request access to the personal information we hold about you.
• Right of Correction: You may request correction of inaccurate or incomplete personal information.
• Right to Withdraw Consent: You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions.
• Right to Complain: If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Business: Halton Hills Roofing Contractors
• Phone: (226) 212-7268
• Email: info@roofershaltonhillsontario.site
• Address: 32 Main St S, Georgetown, ON L7G 3G1

For privacy concerns not resolved through direct contact, you may reach the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit their website at priv.gc.ca.